• Fact sheets – we publish our fact sheets on the ILA website and we welcome your feedback as to how useful they are or whether you would like other topics to be covered
  • Website – feedback on our website helps us to ensure that it does what you want it to do
  • Newsletter – do you have a direct payments story that you would like to share? Or comments on what you would like to see included in the newsletter?
  • Come along to our monthly Café at the Sensory Centre Falkirk
  • Feedback – we produce regular questionnaires on a variety of issues so that we can make sure we are delivering services that meet your needs and expectations.
  • ILA services and working systems – are regularly monitored and tested, and we welcome your views so that we can focus on delivering services in a way that you find accessible