How we will respond to your suggestion, comment or complaint

Suggestions and comments will be passed to the Co-ordinator for a response as appropriate. If you are making a complaint, the Co-ordinator will initially respond to you within 5 working days and will investigate your complaint fully and write to you with the findings. If a full reply is likely to take longer than 5 days, you will be given a timescale of 15 days in which your complaint will be answered.