After 6 months of collective and constructive working between the staff team and Board ILA/SDS Forth Valley are delighted to announce that we have been successful in achieving the Quality Scotland award. This award is based on the EFQM Excellence Model allowing us insight into the cause and effect relationships between what our organisation does and results it achieves. What we focussed on is to consistently be adding value for our members by understanding, anticipating and fulfilling needs, expectations and opportunities. Through this we have strengthened our performance in specific areas which will be the ongoing focus for continual improvement and systematic innovation. This process brought the overall team together creating a more focussed group and the creation of empowerment in both organisational and personal goals. Well done to everyone!


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